Warranty and support

We strive to ensure reliability, transparency, and ease of use with our products. Below are the key terms under which warranty and customer support are provided by install-shop.org:

Technical Support

• Our support team responds within 24 hours from the moment of your inquiry.
• During non-working hours, responses may take longer, but in most cases we respond much faster.

Account Warranty

• Account functionality is guaranteed for 24 hours from the time of purchase.
• Accounts are eligible for replacement within 24 hours if they don't work due to our fault.
• Replacement is only available if you comply with the account usage rules.
• If replacement is not possible, the funds will be returned to your account balance.

Financial Matters

• Balance withdrawal is available after AML verification.
• Available withdrawal methods: PerfectMoney, Litecoin, USDT TRC20, Advcash.
• Withdrawal fee — $1.
• Refunds to bank cards are not supported.

Order Delivery

• Instant delivery — up to 10 minutes after payment confirmation.
• For manual delivery by a partner — up to 24 hours.

Sales Exclusivity

• All accounts are sold to a single customer.
• Reselling accounts is prohibited and considered grounds for denial of replacement/refund.

No Training Support

• The store does not provide training or consultation on how to use the accounts.
• The buyer is responsible for correct usage of the product.

Important to Remember

To retain your warranty rights, you must strictly follow the account usage rules — especially regarding IP addresses, proxies, VPNs, and third-party services.

Violation of these terms voids the warranty and eligibility for support.

If you have any questions — our support team is always ready to help. We're here for you!